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My wife used Carl and Son to install a new boiler in her commercial building in Dec 2011. The original installation went reasonably well. She then contracted them to install a new ductless air conditioner in the spring of 2012. It was after that when it became apparent that there would be no after install warranty on these big ticket purchases.

The problem began as soon as we started to use the air conditioner. Water started to drip from the inside unit onto our hardwood floors, causing the… read more

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